Contact Us

Contact Us

PARENTS Online is a project delivered in partnership between The Cellar Trust and Brathay Trust. Please click through to the websites of these organisations to obtain further contact information for each charity

The platform provides parents and carers with free online peer support during the hours of 6pm-9pm on Monday to Friday – click here to chat to a trained peer support worker during these hours.

Should you require help outside of these hours please see the following resources:

Early Help and Prevention

Web: Early Help Offer in Bradford

Phone: 01274 432121  

Targeted Early Help provides families with help when difficulties are first identified, either by families themselves or professionals having worries. Families are allocated with an assigned Early Help worker who can work alongside other agencies to provide a joined-up approach to supporting families who are experiencing problems.

First Response Service

Phone:  0800 952 1181

First Response Service offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis.



Phone: 08001 884 884

Guide-Line is a confidential telephone helpline which provides mental health support and information, including about other services. You can use the service by calling 08001 884 884 between 12pm (midday) and 12am (midnight).You can also speak to the Guide-Line team online via live chat. Chat with us online between 3pm and 8pm every day of the year.

NHS 111

Phone:  111

NHS 111 can help if you, your child, or a family member have an urgent medical problem and you are not sure what to do – NHS 111 is available 24 hours a day, 7 days a week.


Phone: 116 123. This is a free number available 24/7 365 days per year.

Email:  [email protected]




Phone: 85258

24/7 crisis text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Text SHOUT to 85258 – aim to respond as quickly as possible.

Papyrus – Prevention of Young Suicide


Phone: 0800 068 41 41

PAPYRUS is a national charity dedicated to the prevention of young suicide. Service offers advice to young people under 35 who are struggling with suicidal thoughts.

Service offers:

  • Helpline
  • Downloadable support resources – safety plans, distraction techniques, coping strategies, hope book, conversation starters, coping with exams and change, etc